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Go to the shopWARRANTY POLICY
WARRANTY POLICY
At Hans Lights, we stand by the quality of our products and offer the following Warranty Policy:
WARRANTY DURATION:
• All ANKUR LIGHTING products come standard with a 12-month warranty against manufacturer's defects.
STANDARD OPERATING CONDITIONS:
• The warranty is applicable for both LED and non-LED products when operated under standard conditions, including a voltage range of 180-230V AC and a frequency of 50-60Hz.
WARRANTY FOR LEDS:
• For LED products, the warranty covers a typical usage of 4000 burning hours per year when operated in normal 12-hour working conditions. The warranty terms extended by Hans Lights will be calculated proportionally to these burning hours or the total warranty period, whichever comes first.
WARRANTY EXCLUSIONS:
The warranty terms will be void if any of the following conditions are met:
The lighting system has been tampered with or altered.
The product is operated under non-stable and temporary power (electrical) conditions, including but not limited to abnormal surges, incorrect electrical connections during installation, exposure to heavy equipment operations, or use with DG sets.
This Warranty Policy reflects our commitment to delivering high-quality lighting solutions and ensures that our customers receive reliable and lasting performance from our products. If you have any questions or need to make a warranty claim, please contact our customer support team, and we will be happy to assist you.
